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FAQs

Here is a list of our most frequently asked questions. If you do not find the answer you are looking for, please give us a call at 808-877-3680. We're happy to help you!


Q: How long do you keep animals?
Q. What is the adoption process?
Q. What is included in your adoption fees?
Q. Does the animal I adopt have to be spayed or neutered if they aren’t already?
Q. How can I volunteer?
Q. What is the location of the Shelter?
Q. How much does it cost to surrender my animal?
Q: Why can't you be a "no kill" shelter?
Q. Does MHS offer euthanasia and cremation services for the public?
Q. Do you receive government money?
Q. Are you affiliated with Humane Society of the United States, or any other organization?
Q. I cannot afford to Spay & Neuter my animals, can you help?
Q. Do you provide veterinary services for the public?
Q. What are our hours of operation?

Q. Where do free-roaming cats come from?
Q. At what age does a cat start having kittens?
Q. How do you euthanize animals?
Q. What do you do with young puppies and kittens that are turned in?

Q: How long do you keep animals?
A. MHS has no set time limit for any animal’s stay in our shelter. Our goal is to ensure that every animal in our adoption program is placed in a loving home. If an animal is healthy and behaviorally sound, we keep it for as long as we can to find it a good home, which sometimes can be months. Our staff and volunteers socialize and exercise our animals to help keep them happy and well adjusted during their stay at the shelter.

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Q. What is the adoption process?
A. The first step is completing an adoption questionnaire. The questionnaire can be downloaded from our website, or you may fill it out at the shelter. Once the questionnaire is completed, you will work with one of our Animal Care staff members who can assist you in making that right choice for a loving pet. Once you are ready to adopt, the process takes about 20-30 minutes. Don’t forget that every animal must be spayed or neutered prior to going home. We do our best to ensure that animals are spayed/neutered as quickly as possible however on occasion it may be necessary to leave your new best friend an extra day or so to allow for their surgery.

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Q. What is included in your adoption fees?
A. An adoption with MHS includes a microchip and spay or neuter for all dogs, cats and rabbits. Dog and cat adoptions include first vaccines, de-wormer,  flea medication, free vet check at a participating vet of your choice, free starter bag of food,  and any additional medical care that was given. Dog adoptions also include licensing, heartworm test and one month of heartworm preventative. Cat and rabbit adoption include a cardboard carrier to take your pet home in.

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Q. Does the animal I adopt have to be spayed or neutered if they aren’t already?
A. Yes. It is our policy that no dog, cat or rabbit will be adopted from MHS without being spayed or neutered first. This is to help prevent overpopulation of animals, reduce diseases related to the reproductive organs and to discourage animals from wandering away from home. MHS highly encourages and recommends that all guinea pigs be spayed or neutered as well.

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Q. How can I volunteer?
A. The Volunteer Program is absolutely vital to the success of Maui Humane Society and everything our volunteers do makes a difference in the lives of the animals in our care. MHS has a variety of volunteer opportunities, ranging from dog walking to fostering to assisting with special events and fundraisers. For more information about volunteer opportunities and to apply for our Volunteer Program, please call the Volunteer Coordinator at 877-3680 ext. 224  or e-mail at volunteer@mauihumanesociety.org for more information. 

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Q. What is the location of the Shelter?
A. We are located off Maui Veteran's Highway (formerly Mokulele Hwy) between Kahului and Kihei at 1350 Mehameha Loop, Puunene

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Q. How much does it cost to surrender my animal?
A. MHS does not charge fees to owners surrendering their pets. However, a monetary donation towards the care of the pet you are relinquishing would be greatly appreciated.

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Q: Why can't you be a "no kill" shelter?
A: We are an “open door” shelter, meaning we take in every animal regardless of age, health or temperament. If we cannot place, care or rehabilitate an animal, we are equally committed to providing humane and compassionate euthanasia. For more information regarding this issue, please refer to our Position Statement on Limited Admission or No-Kill Shelters

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Q. Does MHS offer euthanasia and cremation services for the public?
A. MHS does not offer euthanasia to the public. Two forms of cremation are offered by MHS, communal and private. In a communal cremation your pet will be cremated with other animals and you will not receive any ashes in return. In a private cremation your pet will be cremated separately and you will receive their ashes in return. Pets can be brought to the shelter for cremation any time the shelter is open. Learn more about our End of Life Services here

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Q. Do you receive government money?
A. We have an animal management contract with Maui County to provide shelter and care for strays found in the community as well as law enforcement.

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Q. Are you affiliated with Humane Society of the United States, or any other organization?
A. The Maui Humane Society is a private non-profit organization independent of any other groups. The Humane Society of the United States or any other organization does not have any authority or connection with the Maui Humane Society.

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Q. I cannot afford to Spay & Neuter my animals, can you help?
A. We never want lack of funds to be a reason for not spaying or neutering your pet. For a limited time, funding is available to cover the majority of the cost of spay/neuter surgery for all pets residing in Maui County. For current rates, visit the Spay-Neuter section of our website.  To make an appointment for a pet spay or neuter at Maui Humane Society, please call (808) 877-3680 ext. 3.

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Do you provide veterinary services for the public?
A. No. We do not currently provide any veterinary services to the public aside from low cost spay & neuter and Direct Airport Release for owners bringing in animals from the mainland. However, if a medical issue arises during the first two weeks of adoption our veterinary staff will gladly assist you. Please call 808-877-3680 ext. 3 to set up an appointment.

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Q. What are our hours of operation?
A. Our hours of operation are 11am to 6pm, Monday through Saturday.

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Q: Where do free roaming cats come from? 
A: Many are lost or abandoned pets or offspring of them.  This is why it is so important to spay and neuter your pets at an early age and make sure they have a permanent means of identification such as a microchip.

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Q: At what age can a cat start having kittens?
A: We at the MHS have seen cats pregnant as early as 5 to 5 1/2 months of age.

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Q: How do you euthanize animals?
A: An overdose of an anesthetic agent is used so animals first become unconscious similar to how they are anesthetized for a surgery.  As more drug is absorbed, their breathing becomes shallower until they are no longer getting any oxygen and  eventually their heart stops.  This is why the phrase “put to sleep” is often used for euthanasia because they appear to go to sleep. 

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Q:What do you do with young kittens and puppies that are turned in? 
A:Puppies and kittens are not put up for adoption until they are determined to be weaned, eating well on their own, appear to be healthy and thriving and are at least 8 weeks of age. If a puppy or kitten is found to be too young or ill, then they would be considered for the foster program.  Whether they are placed in a foster home will depend on their medical condition, their chances of survival in a foster home and the availability of a foster home for their situation. It is helpful if owners of these litters could keep them with their mothers until they are at least 6 to 8 weeks of age as our foster program fills up quickly.

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PO Box 1047, Puunene, HI 96784
Operating Hours: 11am to 6pm, 7 Days a Week
(808) 877-3680
Info@MauiHumaneSociety.org
 

 

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